Getting help

There are three ways to get an answer, and which one you want depends on what kind of problem you have.

You want to…	Go to
Learn how something works	The Help Center
Ask us a question about your club or event	Support chat (organizers)
Tell us something is broken	Report a bug

The Help Center

Every article is searchable — use the search box at the top of the Help Center sidebar. It searches the full text of every article, not just the titles, so searching for a phrase you saw in the app usually lands you on the right page.

If you're brand new, start with Getting started and Joining a club.

Support chat

Support chat is a direct conversation with us, inside the app. It's for the people running events — club organizers and organization admins — because almost every question that needs a human is about an event's setup or its results.

Getting help with a specific event

This is the one to use whenever your question is about a particular league or tournament. Open the event and press 💬 Get help with this event.

Starting from the event page attaches the event's details to the conversation automatically — which event, its status, its format, whether a schedule has been generated, how many players are registered. That means the first reply can be an actual answer instead of a round of "which event do you mean?".

You get one conversation per event, so pressing the button again on an event you've already asked about takes you back to the same thread rather than starting a second one.

A general question

For anything that isn't about one specific event, open Get help from the menu under your name, then press Start a conversation. You have one general thread, and it stays there for as long as you need it.

Replies

When we reply you'll get a notification, and a Support replied banner appears at the top of the page wherever you are in the app. Your conversations are also listed under Get help any time, with unread ones marked.

Support replies are the one kind of notification you can't turn off — if you've asked us a question mid-event, our answer needs to reach you.

Every conversation shows its state at the top — Open or Resolved — with the button that changes it. When it's sorted, either side can mark it resolved: we can from our end, and you can with Mark resolved. Closing it yourself is worth doing if you solved the problem before we answered — it tells us nobody is waiting any more.

Resolving isn't final. The same button becomes Re-open, and sending another message re-opens the conversation too — so if the same problem comes back a week later you don't need to start a new thread.

If you're a player, not an organizer

Support chat is organizer-only, so the Get help page will point you at the Help Center and the bug report form instead. For anything to do with an event you're playing in — a wrong score, a missing registration, a partner who isn't showing up on your team — ask your club's organizer. They can see the event's settings and scores directly, and they can start a support conversation about that event if it turns out to be something we need to fix.

Reporting a bug

If something looks broken rather than confusing, use Report a bug. Anyone can file one, and it's the better channel when the problem isn't tied to one club or event — a page that won't load, a number that looks wrong, a button that does nothing.

Include the page you were on and what you expected to happen. If someone else has already reported the same thing you can add your vote to it, which tells us how many people are hitting it.